• Built 90% accuracy LLM-driven pipeline extracting structured data from aviation data.
• Designed prompt templates and model eval rubric; handled noisy, domain-specific logs.
• Standardized aviation log schemas, improving cross-team analytics & reporting.
• Benchmarked LLM against human annotation, reducing manual processing time by 75%.

• Authored first company-wide content style guidelines; closed copy gaps and unified brand voice across teams.
• Built and launched real-time copy reuse tool; cut translation costs and sped content delivery.
• Established and documented operational workflows; streamlined onboarding, feedback, and copy creation.
• Wrote and reviewed 100+ product screens; championed plain language, with industry award nominations.

• Translated scientific research into public-ready content; drove fast feedback loops with scientists and government officials.
• Owned and executed editorial calendar; led cross-functional team to deliver weekly content.
• Developed a data-informed content strategy that led to 500k+ increase in monthly interactions.
• Storyboarded, scripted, edited, and published long and short-form award-winning content.

• Authored copy for every screen (500+!) across three mortgage products.
• Built company-wide content design system from scratch.
• Analyzed 200k+ support transcripts to guide product roadmap and content strategy.
• Built and deployed AI-powered agent; automated 35% of service requests.
• Designed dynamic dashboard with personalized content based on mortgage status.
• Authored all user guides, product docs, release notes, B2B/B2C marketing emails, and more.
• Wrote and published 15+ help articles translating mortgage jargon into plain language.